key questions answered
What is your customers first impression with your product or service?
How did their pre-first use expectations compare with their actual experience?
How satisfied were they with the experience?
What were their points of frustration/suggested areas of improvement?
Did they get stuck in the process? If so, where?
Would they recommend your product or service to others based solely on their first experience?
- Usability research
- Sign-up & onboarding analysis
- Pre-sign expectations vs post-sign experience comparative assessments