key questions answered

What is your current NPS score or SAT? How does this compare to your key competitors?

What is your level of awareness? Preference?

How are you scores changing over time?

What are the drivers of SAT with your brand or product?

Which drivers have the most weight?

What actions can you take to improve your scores?

paradoxes approach

Repetitive brand studies that hold key variables constant so they can be trended over time

Benchmarking

Comparative NPS score Example

Example of identifiable action from NPS analysis

 

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